Website Terms & Conditions

These Website Terms & Conditions (“Terms”) govern your access to and use of the website located at cvpanel.online (the “Website”) and any related pages, forms, and content made available through it.

By accessing, browsing, or using this Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use this Website.

CV Panel Online is a trading name of SPECIALISED BUSINESS LIMITED (the “Company”, “we”, “us”, “our”). Company details are set out in Section 14.

1. Definitions and Interpretation

In these Terms:

  • “Company” means SPECIALISED BUSINESS LIMITED (Company Number 12961913).
  • “CV Panel Online” means the trading name of the Company.
  • “Website” means cvpanel.online and any subpages under this domain.
  • “Services” means professional document services including CV/resume writing, CV review, formatting, LinkedIn profile support, cover letter support, and related career document services described on the Website.
  • “User” means any person who accesses or uses the Website.
  • “Customer” means a User who places an order for Services.
  • “Order” means a request submitted by a Customer to purchase Services.
  • “Deliverables” means the documents and outputs produced as part of the Services.
  • “Content” means all text, graphics, templates, software elements, design, layout, and materials on the Website, excluding Customer-provided materials.
  • “Customer Materials” means information, text, personal data, documents, employment history, and other materials provided by the Customer for the purpose of delivering the Services.

Headings are for convenience only and do not affect interpretation.

2. About the Website and Services

2.1 The Website provides information about our Services and allows Users to submit enquiries and/or place Orders.

2.2 The Services are professional document services. They are not a recruitment or employment agency service and do not constitute legal, financial, or immigration advice.

2.3 Any examples, illustrations, template previews, or indicative timelines displayed on the Website are for guidance only and may vary depending on the Order requirements.

3. Eligibility and User Accounts

3.1 By using this Website, you confirm that you are at least 18 years old or have the permission and supervision of a parent/guardian.

3.2 Some features (such as order tracking or customer areas) may require an account. Where accounts are available, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

4. Orders, Scope, and Revisions

4.1 The scope of each Order is defined by:

  • the package selected (where applicable),
  • the information provided by the Customer, and
  • any written order confirmation we provide.

4.2 We may request additional information to complete an Order. Delays in providing requested information may affect timelines.

4.3 Where revisions are included, they apply only to the original scope of the Order. Requests that materially change the brief (for example: new job targets, new documents, major career history changes) may be treated as a new scope and may require an additional fee.

4.4 We reserve the right to refuse instructions that are unlawful, misleading, defamatory, or that require us to fabricate credentials or materially misrepresent facts.

5. No Guarantee of Outcomes

5.1 While our Services are designed to improve clarity, presentation, and competitiveness of career documents, we do not guarantee:

  • interviews,
  • job offers,
  • salary outcomes,
  • hiring decisions,
  • recruiter responses,
  • platform approvals (including LinkedIn visibility), or
  • any particular result.

5.2 Employment and recruitment decisions are made by third parties and depend on many factors beyond our control.

6. Pricing, Discounts, and Promotions

6.1 Prices displayed on the Website are indicative of our standard packages and may be updated at any time.

6.2 We may offer promotional codes, discounts, or limited-time offers. Where a discount is applied, the payable amount may differ from the standard package price. This does not invalidate the underlying package structure.

6.3 Certain Orders may be customised. In such cases, pricing may vary to reflect scope, turnaround requirements, or additional deliverables, and this will be communicated before payment (or in an order confirmation).

7. Payments and Refunds

7.1 Payments are required as described at checkout or in the order confirmation.

7.2 Due to the personalised nature of document services, refunds may be limited once work has commenced or deliverables have been provided. Refund rules and eligibility are set out in our Refund Policy, which forms part of these Terms.

7.3 If there is any conflict between these Terms and the Refund Policy, the Refund Policy will apply in relation to refunds.

8. Customer Responsibilities and Accuracy of Information

8.1 The Customer is responsible for ensuring that Customer Materials are accurate, complete, and lawful.

8.2 You confirm that you have the right to provide Customer Materials to us and that doing so does not violate any third-party rights (including confidentiality obligations or intellectual property rights).

8.3 We are not responsible for inaccuracies in Deliverables that arise from incomplete, incorrect, or misleading Customer Materials.

9. Acceptable Use of the Website

You agree not to:

  • use the Website in any way that breaches applicable laws or regulations,
  • attempt to gain unauthorised access to the Website, servers, or connected systems,
  • introduce viruses, malware, or other harmful material,
  • scrape, copy, or harvest data from the Website without permission,
  • interfere with or disrupt Website functionality, or
  • use the Website to submit unlawful, offensive, or infringing content.

We may restrict or suspend access to the Website if we reasonably believe these Terms have been breached.

10. Intellectual Property

10.1 All Website Content is owned by or licensed to the Company and is protected by intellectual property laws.

10.2 You may view and print pages for personal, non-commercial use only. You must not reproduce, republish, distribute, sell, or exploit any part of the Website Content without our prior written permission.

10.3 Subject to payment in full, the Customer may use the Deliverables for their personal job search and career purposes. Unless agreed otherwise, Deliverables are not licensed for resale, mass distribution, or commercial template repackaging.

11. Confidentiality

11.1 We treat Customer Materials and order communications as confidential and use them only to provide the Services, comply with legal obligations, or protect our legitimate interests (for example, fraud prevention or dispute resolution).

11.2 Please refer to our Privacy Policy for details on how we handle personal data.

12. Third-Party Links and Tools

12.1 The Website may include links to third-party websites or services. We do not control those third parties and are not responsible for their content, policies, or practices.

12.2 Use of third-party platforms (including LinkedIn or other recruitment tools) is governed by their own terms.

13. Disclaimer and Limitation of Liability

13.1 The Website and Services are provided on an “as is” and “as available” basis. We do not warrant that the Website will be uninterrupted, error-free, or free from vulnerabilities.

13.2 To the maximum extent permitted by law, we exclude all implied terms, warranties, and representations.

13.3 Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence,
  • fraud or fraudulent misrepresentation, or
  • any liability that cannot be excluded under applicable law.

13.4 Subject to Section 13.3, our total liability arising out of or in connection with the Services or these Terms shall not exceed the amount paid by the Customer for the relevant Order.

13.5 We shall not be liable for indirect or consequential losses, including loss of profits, loss of opportunity, loss of goodwill, or business interruption.

14. Company Information and Contact Details

CV Panel Online is a trading name of SPECIALISED BUSINESS LIMITED
Company Number: 12961913
Registered: 20 October 2020
Registered Address: 5 Stratford Place, London, United Kingdom

For support and enquiries, contact details may be provided on the Website and may include dedicated support email addresses and contact forms.

15. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of the Website after changes means you accept the updated Terms.

16. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising from them (including non-contractual disputes), are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.