Refund Policy

This Refund Policy sets out the conditions under which refunds may be requested and processed for services provided via the website cvpanel.online (the “Website”) by CV Panel Online, a trading name of SPECIALISED BUSINESS LIMITED (the “Company”, “we”, “us”, “our”).

This Policy should be read together with our Website Terms & Conditions, which form part of the contractual relationship between the Company and its customers.

1. Scope of This Policy

This Refund Policy applies to all paid services offered through the Website, including but not limited to:

  • CV writing and rewriting services
  • CV review, formatting, and optimisation
  • LinkedIn profile optimisation
  • Cover letter drafting
  • Career document packages and related services

Due to the personalised and time-based nature of these services, refund eligibility is subject to the conditions set out below.

2. General Principles

2.1 Our services involve customised professional work delivered based on information provided by the customer.

2.2 Once work has commenced, value is created through time spent, analysis performed, and drafting activities undertaken.

2.3 As a result, refunds are not automatic and are assessed on a case-by-case basis in accordance with this Policy.

3. Refunds Before Work Has Started

3.1 If a refund request is submitted before any work has commenced, the customer may be eligible for a full refund.

3.2 “Work has commenced” includes, but is not limited to:

  • assignment of the order to a writer or consultant,
  • review of customer materials,
  • initial analysis or planning of deliverables.

3.3 Refund requests must be submitted in writing using the contact details provided on the Website.

4. Refunds After Work Has Started but Before Delivery

4.1 If work has commenced but no draft or deliverable has been provided, a partial refund may be considered.

4.2 Any partial refund will reflect:

  • time spent on the order,
  • work completed to date,
  • administrative and operational costs incurred.

4.3 The Company reserves the right to deduct a reasonable amount to cover completed work and associated costs.

5. Refunds After Delivery of Drafts or Deliverables

5.1 Once a draft or deliverable has been provided to the customer, refunds are generally not available.

5.2 Instead of a refund, we will offer revisions in accordance with the scope of the original order and any revision entitlements included in the selected package.

5.3 Requests that fall outside the agreed scope may require an additional fee and do not create an automatic right to a refund.

6. Dissatisfaction and Revision Process

6.1 If a customer is dissatisfied with the delivered work, they are encouraged to contact us promptly so that issues can be addressed through revisions.

6.2 Revisions must be based on the original brief and information supplied at the time of order.

6.3 Revisions do not cover:

  • new job targets or industries not previously specified,
  • substantial changes to career history,
  • additional documents not included in the original order.

7. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • dissatisfaction based on subjective preference rather than failure to deliver the agreed service,
  • failure to achieve employment outcomes (interviews, offers, salary increases),
  • delays caused by the customer’s failure to provide required information,
  • requests submitted after the service has been completed in full.

8. How to Request a Refund

To request a refund, customers must contact us in writing and include:

  • full name used for the order,
  • order reference number,
  • brief explanation of the reason for the request.

Refund requests should be sent using the contact details provided on the Website.

9. Refund Processing

9.1 Approved refunds will be processed using the original payment method where possible.

9.2 Refund processing times may vary depending on the payment provider and are outside the direct control of the Company.

9.3 Processing fees charged by payment providers may not be refundable.

10. Relationship to Other Policies

This Refund Policy should be read in conjunction with:

  • Website Terms & Conditions
  • Disclaimers
  • Claims Procedure

In the event of any conflict, this Refund Policy will prevail in relation to refunds.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in services, business practices, or legal requirements.

The “Last updated” date at the top of this page indicates when changes were made. Continued use of the Website constitutes acceptance of the updated Policy.

12. Company Information

CV Panel Online is a trading name of SPECIALISED BUSINESS LIMITED
Company Number: 12961913
Registered: 20 October 2020
Registered Address: 5 Stratford Place, London, United Kingdom