FAQ / Help Center – CV Panel Online

This Help Center is designed to answer common questions about how CV Panel Online works, what services we provide, and what customers can expect when placing an order.

If you cannot find the information you need, please contact our support team using the details provided at the bottom of this page.

What services do you provide?

We provide professional career document services, including:

CV / resume writing and rewriting
CV review and formatting
LinkedIn profile optimisation
Cover letter drafting
Career document packages

All services are delivered digitally.

Are you a recruitment or employment agency?

No. CV Panel Online is not a recruitment agency, employment agency, or job placement service.

We do not connect candidates with employers, arrange interviews, or make hiring decisions. Our role is limited to preparing and improving career documents based on information provided by customers.

How does the process work?

The process typically follows these steps:

You submit your details and any existing documents.
We review the information and begin work on your order.
A draft is prepared and shared with you (where applicable).
Revisions are made within the scope of your selected package.
Final documents are delivered electronically.

Exact steps may vary depending on the service selected.

What information do you need from me?

To deliver our services, we may ask for:

your current CV or career history,
education and qualifications,
job targets or roles you are applying for,
any specific requirements or preferences.

You are responsible for ensuring that the information you provide is accurate and complete.

How long does it take?

Turnaround times depend on:

the service selected,
the complexity of the order,
how quickly required information is provided.

Estimated timelines are displayed on the Website or confirmed during the order process. These timelines are indicative and not guaranteed.

Do you guarantee interviews or job offers?

No. We do not guarantee interviews, job offers, salary outcomes, or hiring decisions.

Employment outcomes depend on many factors outside our control, including employer requirements, market conditions, and individual circumstances.

Can I request revisions?

Yes. Where revisions are included in your package, you may request revisions based on the original scope of the order.

Revisions typically cover:

clarifications,
wording adjustments,
formatting changes.

Requests that significantly change the original brief may require an additional fee.

What if I am not satisfied with the result?

If you are not satisfied, we encourage you to contact us so we can address your concerns.

In most cases, issues can be resolved through revisions or clarification. Refund requests are handled in accordance with our Refund Policy.

Can I get a refund?

Refunds are subject to our Refund Policy.

Because our services are personalised and time-based, refunds may be limited once work has started or deliverables have been provided. Full details are available on the Refund Policy page.

How do you handle my personal data?

We handle personal data in accordance with our Privacy Policy and GDPR & Data Protection statement.

Your information is used only to deliver services, provide support, and comply with legal obligations. We do not sell personal data.

Do you share my information with third parties?

We may share information with trusted service providers (such as hosting or payment processors) where necessary to operate the Website and deliver services.

We do not share personal data with employers, recruiters, or other third parties for marketing or hiring purposes.

How can I contact support?

If you have questions or need assistance, you can contact our support team using the contact details provided on the Website.

Please include your order reference number (if applicable) to help us assist you more efficiently.